ABOUT THE CLIENT

The City of Burbank Film Permit Office is a collaborative effort between the City’s Police, Fire, Parks & Recreation and Public Works Departments. The Office is responsible for issuing, monitoring and maintaining the CIty’s film permits.

THE PROJECT

When the City of Burbank Film Permit Office came to us with this project, their entire process was paper drivem. Production companies and location managers had to physically go into the film permit office, submit their paperwork and pay in-person. If they needed to ammend their permit, a physical visit or phone call was needed. The process was both incovenient to the customer and it required a lot of manual intervention by staff.

The client also needed a way to streamline the collaborative process between various City departments that had input on various permits, including: Fire Department, Parks Department and Public Works. 

We designed a website that not only looked beautiful, but streamlined the entire process into an online portal experience. The user now initiated, amended and finalized their permit(s) online. Staff then processed the permit and collected payment online.